Trim Systems Administrator

This position is represented and is exempt.
Recruitment # 08-031
Salary Range (min-mid-max): $56,690 - $73,700 - $90,710
Opens: 8/1/08 Closes: Open Until Filled
First Review of Applications 8/8/08

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The Portland Development Commission’s Vision
is to be a catalyst for positive change in the creation of a world-class 21st Century city; a city in which economic prosperity, quality housing and employment opportunities are available to all.

The Portland Development Commission’s Mission is to bring together resources to achieve Portland’s Vision of a sustainable community with healthy
neighborhoods, a vibrant urban core, a strong regional economy and quality jobs for all citizens.
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The Portland Development Commission
has a positive and productive workforce, whose members are energized, enthusiastic, and firmly aligned with agency goals and have the tools and resources they need to get the job done. The PDC is currently seeking to complement it’s workforce with the addition of a Trim Systems Administrator. This position is within the Information Technology department and reports to the Business Systems Support Manager.
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This is an internal/external recruitment.

How To Apply
• Complete application, and required supplemental questions (supplemental questions are at the end of this job posting), available as a paperless, on-line process at Monster, or
• Complete application, and required supplemental questions (supplemental questions are at the end of this job posting), available as a printable PDF form at www.pdc.us/jobs and mail to:

Human Resources, PDC, 222 NW 5th Avenue, Portland, OR, 97209

Application materials may also be picked up from the Portland Development Commission
during business hours, 8am-5pm, at the address listed above. Applicants not living or working in the Portland area may call the Human Resources department, 503-823-4896to receive an application packet by mail. Please let Human Resources know if you will need a reasonable accommodation in order to participate in the application and selection process. Minorities,women, and individuals with disabilities are encouraged to apply.
*Applicant materials that are incomplete, or are received after the closing date will not be considered.

Position Summary
Under general direction from the Business Systems Support Manager, the Trim System
Administrator position has overall responsibility for Trim, the enterprise content management system. The Trim system operates in an n-tier environment with an MS-SQL server backend. This position provides detailed product-specific technical expertise and will work closely across the Commission to help drive the adoption of the technology into the organizational business units.

Essential Functions & Major Responsibilities:
A. Provide support, training and knowledge transfer to the Trim user community.
B. Provide day-to-day administration including security, desktop and server administration, and scanning functions.
C. Work closely with the business community to capture content management requirements and business process flows.
D. Work with business units and Records Manager to facilitate the development of files plans around electronic content management.
E. Translate file plans and business process requirements into solutions utilizing Trim.
F. Become the internal expert on functional and technical capabilities of the Trim product.
G. Key point of contact to vendor’s technical staff. Works closely with vendor to solve technical issues.
H. Responsible for the application configuration.
I. Responsible for thorough testing and validation including end-user acceptance of the solution prior to rolling solution out to production environments.
J. Responsible for providing technical guidance and leadership to Trim co-Administrator, and other IT staff as needed. Responsible for providing solution vision for end-users.
K. Will lead or participate in project work where technical expertise is needed.
L. Maintain software and related documents and tools.
M. Ability to research and solve issues.
N. Ability to work well with other team members.
O. Perform additional tasks as assigned by manager.

Additional Responsibilities and Functions
Other duties as assigned.
Interpersonal Contacts Able to lead staff and work in a team environment while also functioning independently as the situation requires. Interpersonal contacts are primarily made with internal staff and the product vendor. Contacts require an ability to communicate, both in technical and laymen terms, and with different levels of staff, from senior management to clerical. Information resulting from these contacts may concern matters of a confidential or sensitive nature,
requiring the need for discretion. Contacts may be directed by management, based on
individual initiative, or at staff’s request.

Supervisory Responsibilities
No direct supervisory responsibilities. However, may be asked to provide technical direction to Trim co-system administrators.

Job Scope
Application custodian and product champion with the primary responsibility to facilitate further deployment of the enterprise content management system (ECM) throughout the organizational structure. Job scope includes day-to-day administration as well as relationship building, content management analysis, requirements gathering, mapping requirements to configuration, facilitate testing and validation, and deployment within the organization. As administrator, you are the central point of contact for product questions and issue resolution. Responsibilities include upgrade planning.

Required Knowledge and Skills
A. Knowledge of current record management industry challenges
B. Prior experience with enterprise content management systems administration required
C. Business process and system-level analytical skills to translate business content
management requirements into product-specific solutions
D. Technical knowledge required in computing hardware, software, applications, relational
database structures, scanning, and security models
E. Experience in SQL Server databases, preferably utilizing Microsoft SQL Server 2005 or higher
F. Ability to write basic SQL Statements
G. Proficient in Microsoft Office Suite skills
H. Ability to plan, organize and execute work efficiently
I. Must be a team a player with the ability to lead and/or participate in team structure
J. Requires strong interpersonal, written and oral (both face-to-face and telephone)
communication skills including the ability to clearly articulate thoughts and ideas to business and technical persons
K. Advanced skills in communicating in critical situations
L. Must be able to work independently with limited supervision
M. Ability to make sound decisions in a manner consistent with the essential job functions.

Required Education and/or Experience
A degree in Computer Science or related field with at least five (5) years of progressively responsible experience in providing end-user support, systems analysis, technical planning and applications implementation. Equivalent work experience may be substituted for nondegree applicants. Minimum of five (5) years progressive experience in ECM systems analysis.

Minimum of two (2) years hands on ECM system administration experience. Additional
experience and/or technical specialization may be substituted for educational requirements.

Physical Requirements
Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and will depend in part on the specific requirements for the job, the limitations related to the disability and the ability of the agency to accommodate the limitation.

Working Conditions
Normal business hours. Additional hours may be needed to meet deadlines, perform upgrades or resolve system emergencies. May need to attend meetings and events outside the office and during the evening hours. May need to travel to annual end-user conferences.

Supplemental Questions
1. Do you have a degree in Computer Science or related field?
2. How many years of progressively experience do you have providing end-user support,
systems analysis, technical planning and applications implementation?
3. How many years of progressively experience do you have in ECM systems analysis?
4. How many years of hands on ECM system administration do you have?