Management Analyst III (Information Technology)

http://agency.governmentjobs.com/tacoma/default.cfm

The City of Tacoma's Information Technology Department is recruiting for a highly motivated and innovative management analyst to lead and support enterprise-wide strategic initiatives such as coordinating the implementation of the Information Technology (IT) governance program; facilitating the update of the City's strategic technology plan; and supporting the implementation of a balanced scorecard performance measurement system for the IT Department in alignment with the City's strategic objectives.

This position will work as a key team member of the IT Department's Program Management Office (PMO) to develop the criteria for technology portfolio investment prioritization; to develop organizational change management (OCM) best practices and standards for the PMO; and to effectively apply OCM practices to facilitate City-wide customer engagement for significant digital business initiatives such as the City's Procure-to-Pay and Mobile Device Management projects.



DESIRABLE QUALIFICATIONS (TRAINING AND EDUCATION):
Master's degree in Business Administration, Public Administration, or Management of Information Systems with 5 years of experience conducting research and analyzing policies, laws, rules, or regulations, conducting financial analysis, audits, and management studies, managing and developing programs, policies, specialized or technical work processes, standards and systems.

• Five or more years of experience conducting research, analyzing policies, laws, regulations, or standards.
   
• Three or more years of experience facilitating cross-functional process analysis and improvement initiatives with business leaders and stakeholders.
   
• Two or more years of experience applying organizational change management practices for major technology and/or business transformation initiatives.
   

LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS
There may be instances where individual positions must have additional licenses or certification. It is the employer’s responsibility to ensure the appropriate licenses/certifications are obtained for each position.

• Depending upon assignment a WA driver’s license may be required.
• Individuals may have to pass a background check depending upon assignment

 

COMPETENCIES:

Analysis
Use data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Gather, assemble, analyze and evaluate facts to draw logical conclusions and make proper recommendations and prepare clear, concise, and comprehensive written reports which require displaying and presenting statistical, graphical, and other reporting methods to audiences of varying technical sophistication.

Communicate Effectiveness
Convey clear, timely, persuasive messages that positively influence the thoughts and actions of others. Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Makes excellent customer service a high priority, responding to changing customer needs, and helping customers implement complete solutions.

Creative & Innovative Thinking
Develop innovative ideas that provide solutions to all types of workplace challenges. Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges. Employ expertise, credibility, and effective partnering to help clients identify, evaluate and resolve complex or sensitive issues, problems and service needs.

Customer Focus
Build and maintain internal and external customer satisfaction with the products and services offered by the organization.

Ethics & Integrity
Earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness and professionalism in all interactions.

Observation & Inspection
Critically observe and inspect structures, products, and environmental conditions to collect information and detect problematic situations.

Organizational & Political Awareness
Use knowledge and understanding of the organizational and political climate to make decisions and take actions that satisfy diverse interests and contribute effectively to organizational goals.

Professionalism
Conduct all assignments in a professional and timely manner. Work with confidentiality and discretion. Maintain professional skills that apply to all aspects of field of assigned specialty through continued education and/or training. Model effective group behavior such as listening, discussing, negotiating, encouraging and motivating. Remain current by reading and interpreting applicable ordinances, rules, regulations, policies and procedures.

Program Management
Appropriately prioritize and concurrently provide guidance and consultation on multiple programs, integrating many factors into decisions, and ensuring that work progresses toward achieving goals and objectives.

Resourcefulness in Problem Solving
Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges.

Written Communication
Effectively convey ideas and information in writing using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader.

 

Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position.

Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Appointment is subject to passing a background check.

NOTE: Applications received without the required resume and cover letter will not progress in the selection process.

Communication from the City of Tacoma: We primarily communicate via e-mail during the application process.
E-mails from cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

Should you have any questions about this position please call Human Resources at (253) 591-5400 before the closing date.